You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.
We will
- ensure our patients have access to medical help;
- aim for you to have access to a qualified medical professional within 48 hours of your initial contact during surgery hours or, in an urgent case, the same day;
- work with you to achieve the best medical care possible;
- involve you and listen to your opinions and views in all aspects of your medical care;
- advise and inform you of the steps you can take to promote good health and a healthy lifestyle.
We ask you to
- let us know if you cannot keep an appointment or are running late;
- treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service;
- inform the practice staff of any alterations in your circumstances, such as change of surname, address or phone number. Please ensure that we have your correct phone number, even if it is ex-directory;
You are responsible for your own health and that of any dependents. To keep healthy please follow the advice given by the practice.