Happy Friday all 💙 firstly I would just like to say a huge thank you to you all for your patience and support as we transitioned to this new system this week. Secondly of course a huge thank you to staff for learning, adapting and dealing with any challenges that you faced with nothing but a smile on your face 💙
To give you an idea of how things have been this week I wanted to share some stats with you-
From the 7th April 2026 – until now on the 10th April 2026 we have had a 1,275 total requests (averaging 318.8 per day).
578 were requested as Medical (45.3%) and
620 as Admin requests (48.6%).
105 were flagged as urgent (8.2%) and 1,170 non-urgent (91.8%).
Response times….
All Requests
1.2 hrs median close time.
67.4% same-day actioned
27.8% appointments booked
Urgent requests
7 minute median close time on urgent medical requests!!
To summarise (minus the initial telephone problems) the new system is working 🙏🏽 and when a patient contacts us about something genuinely serious, they are getting prioritised and getting the care they need in record time 💙
Please continue to speak to Andi if you need to call and pop things through to us online. We also have trained staff should you need any digital support with your mobile phones/ iPads etc and want to pop into get some training 💙
Thank you all again, don’t forget to follow our Facebook page for regular updates.
Tracey Clarke, Practice Business Manager.