What is Anima?
Anima is our new online request service. It lets you contact the practice securely online-without waiting on hold or needing an app.
When can I use it?
Anima is available 24 hours, 7 days a week. If we’ve reached safe capacity for the day, you can still submit routine requests for later. Urgent? Call reception, 111, or 999.
What can I use it for?
- Appointments
- Repeat prescriptions
- Sick notes
- Admin queries
- Long-term condition reviews
- Referrals or follow-up questions
What is Virtual Care Navigation?
When you call the surgery, instead of waiting in a call queue, you’ll speak to Andi, our automated system. Andi will take down your request and pass it on to the right team, helping us get you the care or information you need, faster and more efficiently.
Benefits for patients:
- No more long call queues, especially at busy times like 8am
- Quick and easy way to submit your request
- Your query is sent straight to the right team
Benefits for the surgery:
- Frees up staff time to focus on patient care
- Helps us manage requests more efficiently
- Reduces waiting times and phone line pressure
A quick note:
Andi isn’t a robotic sounding voice — he sounds quite natural! This may feel a bit unusual at first, but rest assured, it’s just our automated system working hard behind the scenes to make things more efficient for everyone.
You can watch a short 2-minute video here: Anima for Patients: how to access Anima
I don’t have internet access – what now?
Call reception. Our team can submit a request on your behalf and get back to you with the outcome.
Is my data safe?
Yes. Anima is certified to NHS and UK government standards. All data stays in the UK and is encrypted.