Making an Appointment

Request an appointment by visiting our Consulting Room.

Keeping Appointments

Much valuable consulting time is lost by missed appointments. Please try to arrive in good time and, if you are unable to attend, please let us know as soon as possible so that your appointment slot can be offered to somebody else.

Who will you see?

We believe that one of the most treasured features of British general practice is having one’s own doctor and we encourage this personal relationship. There does have to be flexibility, however, especially to cater for the more pressing or urgent problems. Therefore, our morning appointments, bookable up to eight weeks in advance, are for patients to see their own doctor. The afternoon ‘on the day’ appointments are for those people who need to be seen that day for urgent matters but with no guarantee of seeing their own doctor. These appointments can be booked up to 15:30 the same day (availability permitting).

If you wish to see your own doctor, please try to give as much notice as possible. If you feel you need to be seen the same day, we will do our best to accommodate you but you may not be able to see your own doctor.

Telephone Advice

Many problems or questions can be dealt with over the phone. If you wish to speak to your doctor, please call before 10:00. If the doctor is unable to speak to you straight away, you will be asked to leave your number and you will be called back. If you phone before 10:30 the return call will usually be that day. After 10:30, the call may be the next day. Our nurse practitioner and practice nurses are also available to advise you over the phone.

Out of Hours Emergencies

Emergency cover at such times is the responsibility of the NHS England, which has contracted the East of England Ambulance Trust to provide the service. Their team includes doctors, nurses and paramedics. They will give advice over the phone, arrange to see the patient at their clinic at the Community Hospital (the old West Norwich Hospital) on Bowthorpe Road or make a home visit, as appropriate. The 111 service is free from landlines AND mobiles. They can give advice, signpost patients to the most appropriate service and, where necessary, arrange for an ambulance.